Résumé — Colin Bruce PARROTT

Contact details

Address 36 Coolaroo Road
LANE COVE NSW 2066

Alternate address 23 Shiraz Street
MUSWELLBROOK NSW 2333

Telephone number 02 9427 4425 — home
0412 268 361 — mobile

Website http://www.users.bigpond.com/MSN/colin_bp/

Career overview

I have worked as a TAFE teacher, professional electrical engineer, technical writer and, most recently, in information technology support and training. I could work equally well in the following areas:

· Network administration, support or engineering.

· Software development.

· Electrical, electronic, control or instrumentation engineering.

· Computer technician and support.

· Information technology helpdesk.

· Training.

· Technical writing and documentation.

An ideal position would have elements of all of these.

I can offer a strong background in electro‑technology, training, student support and technical writing together with recent and ongoing IT qualifications/certifications and a desire to gain more extensive hands‑on IT experience and further IT certifications. I thrive on well‑designed technology and helping people use well‑designed technology.

Summary of positions held

June 2001 to August 2002. IM/IT* Helpdesk and Training Officer at the Northern Sydney Division of General Practice. * Information management / Information technology

January 1990 to March 2000. Full‑time teacher of electrical engineering at TAFE, including 1 year acting as a project coordinator.

1970s to January 1990. Professional electrical engineer in the power generation and the water supply and sewerage industries.

During 1989. Working at home, part-time, on contract, as a computer technical writer for the marketing publications department of a Sydney‑based computer/telecommunications company.

Tasks applicable to above positions

· Provide IT support to General Practitioners.

· Train General Practitioners in using clinical software.

· Train and support staff in using operating system and application software (namely Office XP and Windows 2000 Professional).

· Act as a backup to system administrator in maintaining and upgrading network comprising Windows NT4 servers, client machines, and firewall with an ADSL connection to the service provider. The client machines were upgraded from Windows 98/Windows NT4 to Windows 2000 Professional. Collaborated in selecting new Windows 2000 servers.

· Produce organisation’s monthly newsletter using Pagemaker.

· Maintain organisation’s website.

· Teach students studying electrical, electronic, computer and telecommunication engineering courses at technician level.

· Teach in both face‑to‑face (class‑based) and distance education mode.

· Telephone tuition and support to students studying by distance education.

· Curriculum development.

· As part of various teams, develop learning materials and educational resource materials for electrical and electronic engineering courses.

· Manage electrical engineering section at TAFE campus.

· Teach information technology subjects.

· Engineering and/or contract administration associated with the design, supply, installation, commissioning, operation, maintenance and troubleshooting of electrical, electronic, control (including computer‑based industrial controls), instrumentation and telemetry systems.

· Technical writing and documentation comprising correspondence, reports, submissions, specifications, tender analyses, instruction manuals, learning materials, educational resource materials, student handouts, assessment materials, marketing materials and drawings.

· Computer support to work colleagues.

Further details are contained under the heading Employment history on page 5.

Generic skills developed in above positions

· Written and oral communication skills.

· Negotiating skills.

· Able to quickly understand and use a variety of high technologies.

· Problem solving ability.

· Attention to detail.

· Technical writing skills.

· User support skills.

· Able to work both in a team environment and independently.

· Supervisory skills.

Computer‑related skills and experience

· Built, upgraded and repaired PCs.

· Installed and maintained a server‑based Windows NT network. Collaborated in the selection and installation of new client and server machines.

· “Power user” of MS Word and MS Excel since 1984 and very familiar with other MS Office products including MS Access, MS PowerPoint, MS FrontPage, MS Outlook and MS Visio.

· “Power user” of PCs since 1984. Computer user since the 1970s.

· Used the following operating systems: Apple Macintosh, DOS, Linux and Windows.

· Maintained organisation’s website using MS FrontPage.

· Created numerous complex batch files and macros.

· Taught Pascal (for DOS) and used Visual Basic for Applications.

· Used Fortran, Microsoft SQL Server 2000 and Visual Basic 6 in a laboratory environment.

· Created an IP subnet calculator in Visual Basic. (three cow rating on Tucows website)

· Programmed microcontrollers in assembler language.

· Have been responsible for the design, programming, installation, commissioning, maintenance and fault‑finding of programmable logic controllers, other computer‑based controls, and instrumentation and telemetry systems in industrial control environments.

· Used programmable logic arrays in a laboratory environment.

· Used Cisco routers and Novell NetWare in a laboratory environment.

Education

Year Qualification/Educational facility

2002–2003 Studying Graduate Diploma in Information Technology
University of Technology, Sydney. (completed two semesters with results at High Distinction, Distinction, and Credit grades)

2000–2001 Completed core exams and one elective for the Windows NT4 stream of the Microsoft Certified Systems Engineer (MCSE).

2000 Certificate IV in Information Technology (Network Support) in the Credit Grade
Northern Sydney Institute of TAFE, North Sydney Campus

1998 Certificate IV in Information Technology (PC Support) with Distinction
Northern Sydney Institute of TAFE, Crows Nest Campus

1992 Partially completed Graduate Diploma in Computer Based Learning
University of Technology, Sydney

1990 Graduate Diploma in Education (Technical)
University of Technology, Sydney

1982 (Postgraduate) Diploma in Computers and Control
The University of Sydney

1977 Bachelor of Engineering
The New South Wales Institute of Technology

Other training

1997–1998 Certificate in Bookkeeping and Financial Skills
Northern Sydney Institute of TAFE, North Sydney Campus

1986 Data Entry — Typewriting 2
Muswellbrook College of TAFE

Establishing the Small Business
Muswellbrook College of TAFE

1982 Dale Carnegie Course in Effective Speaking and Human Relations

Referees

The names and contact details of referees will be supplied on request.

Employment history

26 June 2001 to 30 August 2002. The Northern Sydney Division of General Practice, Inc. Employed as an IM/IT* Helpdesk and Training Officer. * Information management / Information technology

Responsibilities

· Provide IT support to General Practitioners.

· Train General Practitioners in using clinical software.

· Train and support staff in using operating system and general application software (namely Office XP and Windows 2000 Professional).

· Act as a backup to system administrator in maintaining and upgrading network comprising Windows NT4 servers client machines, and firewall with an ADSL connection to the service provider. The client machines were upgraded from Windows 98/Windows NT4 to Windows 2000 Professional. Collaborated in selecting new Windows 2000 servers.

· Produce organisation’s monthly newsletter using Pagemaker.

· Maintain organisation’s website.

31 January 1990 to 2 March 2000. NSW Technical and Further Education Commission.

18 July 1996 to 2 March 2000. Teacher of Electrical Engineering, Open Training and Education Network (OTEN), Strathfield.

Responsibilities

· Support students studying electrical, electronic, computer and telecommunications engineering courses by distance education. Contact with students was primarily by correspondence and telephone.

· As part of various teams, develop learning materials for particular subjects in the above courses.

· As part of a team, test a computerised student administration system that was being developed.

15 August 1995 to 17 July 1996. Acting Project Coordinator, Electrotechnology at the Engineering Services Industry Training Division, Southern Sydney Institute of TAFE, Bankstown.

Responsibilities

· As part of various teams, develop educational resource materials for electrical and electronics engineering courses.

· Gather, check and enter data into the TAFE Course Information System for electrical and electronic engineering courses for statewide access by TAFE Institute personnel.

· Curriculum development.

31 January 1990 to 14 August 1995. Teacher of Electrical Engineering, Hunter Institute of Technology, Engineering Services — Electrical Faculty, Muswellbrook Campus. I was also a visiting teacher in the Faculty of Information Technology in the Hunter Institute of Technology

Responsibilities

· Teach electrical and electronic engineering and information technology courses in face‑to‑face (class‑based) mode.

· Administer electrical engineering section.

· Assess student demand for various courses and subjects.

· Estimate resources required for the expected demand and procure the required resources.

· Enrol students.

· Advise students about electrical engineering and information technology courses.

· Process equivalences and exemptions.

· Ensure that expenditure for the section is within budget.

· Organise and supervise part‑time teachers.

1970s to 31 January 1990. Electricity Commission of New South Wales, Liddell Power Station (now Macquarie Generation) and Metropolitan Water Sewerage and Drainage Board, Sydney (now Sydney Water Board). Employed as a professional electrical engineer.

Responsibilities

· Engineering for the maintenance and troubleshooting of various areas of power station plant and equipment.

During 1989, I also worked at home, part-time, on contract, as a computer technical writer for the marketing publications department of a Sydney‑based computer/telecommunications company. In 1987 and 1988, I did some part‑time teaching at Muswellbrook College of TAFE.

Colin Parrott 23 April 2003