Account Customers
Fax on (03) 98989394 or email graykon@bigpond.com
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TERMS & CONDITIONS
Returns
Please make sure you are ordering correct colour and size of
merchandise, because there are NO RETURNS, with the exception of
defective or wrongly shipped merchandise (i.e., the items received
were not what you ordered). Furthermore, health regulations
stipulate that undergarments that are opened, worn, soiled,
damaged or laundered are considered to be in condition other than
“as new” and cannot be returned or resold. In the case of
defective or wrongly shipped merchandise, you must request a
Return Authorization (RA) by contacting us within seven (7) days
of receipt of your order. No exceptions
PRIVACY POLICY
Graykon Pty Ltd respects and upholds your right to
privacy protection under the Commonwealth Privacy Act 1988. We are
required to comply with the National Privacy Principles in respect
of the collection, use, disclosure and handling of personal
information from individuals. This policy details the practices we
have adopted to protect your privacy so that you can feel confident
about how we manage the personal information you entrust to us.
We may collect personal information (including
contact name, telephone number, address, email address) when you
order product from us. We may use personal information: - to
communicate order status - to enable us to provide services to our
clients - to communicate information about our products
Your personal information is never shared, sold,
rented or otherwise disclosed except if required by law or with your
consent. At any time you may opt-out of receiving any communications
from us (other than as required for the operation of our business
e.g. regarding payment of accounts). We do not use cookies on our
website located at www.users.bigpond.com/graykon.
We will take all reasonable steps to maintain the
security of any personal information we receive. We use a variety of
secure techniques to protect your information, including secure
servers, locked file cabinets, firewalls and encryption. If we
consider that it is no longer necessary to keep your personal
information, we will take reasonable steps to destroy or de-
identify your personal information.
Access and Correction You may access any personal
information we hold about you at any time. If your personal
information changes or if you no longer require our services, we
will endeavour to provide a way to correct, update or remove the
personal data you have provided to us.
Links Websites operated by us may contain links to
other sites operated by third parties. We make no representations or
warranties as to the privacy practices of any third-party site and
are not responsible for the privacy policies of other sites.
Future Changes to Our Privacy Policy We may change
this policy from time to time and will notify you by posting an
updated version of this policy on this website. This document
represents our policy as at 1 October 2004.
Contacting Us If you have any questions about our
privacy policy, or any complaint regarding the treatment of your
privacy by us, please email us or telephone 03 98989393
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