After receiving international recognition for creating a world’s best Contact Centre, Gail Woodgate formed a Consultancy group to share this successful philosophy with other organisations in Australia.

The team was formed to provide an integrated approach to businesses involved with, or considering a customer Contact Centre.

Gail Woodgate Consultancy's experience has been with inbound and outbound Contact Centres in Customer Service, Sales & Help Desk environments dealing with business to business, and business to consumer based clients across a variety of industries.

We are truly non-aligned Consultants, that is, we are not affiliated with any particular vendor or supplier to the industry. This is vital to know, as you must have absolute trust in your Consultant to act in your best interests aside from the pressures and influences that vendors may seek to apply.

We pride ourselves on being one of only a few truly independent Consultancy companies - all our recommendations are based on the best possible outcome for your needs, not ours.

When you work with us you work with the Principals of our business, not sub-contracted middlemen who are unwilling or unable to make the important decisions that you need.

We have a proven track record in the industry - to which companies like Chubb Australia, NRMA, 3M Australia, Greater Building Society, Fisher & Paykel, Power Credit Union, F H Faulding, Australian Stock Exchange, Lever Rexona, MBF Aust, BridgeClimb Sydney and Australian Prudential Regulation Authority will attest - just to name a few.

We provide courteous and professional service to all our clients and we have a friendly and efficient work ethic that ensures that all our projects are completed on time and on budget.

Interested? Why not contact us.

 

 

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