"MBF has formed a strong partnership with Gail Woodgate Consultancy over the past two years and would highly recommend their services. We have utilised Gail’s expertise in both strategic and tactical areas of our customer care and telesales businesses."

"On the customer care side, Gail led a major cultural change program and a major performance improvement program. The results were and still are outstanding. Our team leaders are now leading and are leaders as opposed to traditional supervisors. Call Management is now second nature and our operators are coached, given constructive feedback and are constantly motivated."

"In March 2000 MBF won the prestigious Teleperformance Grand Prix 2000 Customer Service Awards – firstly the best insurance call centre and secondly the best overall Australian Call Centre. When you shine above 128 of the who’s who of service company’s in Australia based on an international criteria – you know you are doing something right."

"We also used Gail Woodgate Consultancy to help prepare us for the LifeTime Health Cover campaign – the biggest campaign in the history of Private Health Insurance. Gail not only helped us expand the business to meet the demand she also facilitated the innovation of our sales process and was instrumental in the design of our new customer facing system for telesales."

"The results have been extra ordinary and speak for themselves. Our sales conversion rates across all call centres doubled overnight, then doubled again. In addition, Gail managed our largest call centre during the two busiest months of the LHC campaign. We needed something special, someone special to make it happen at the business end – I turned to Gail."

"Gail turned our largest yet poorest performing call centre into our best performing call centre. She created a performance culture I have never seen before – I kept raising the bar, they kept jumping over it, I doubled it – they jumped over it again and again."

"Gail is someone special – a unique consultant who delivers and goes the extra mile many times over. She adds value at all levels – from the day to day through to multi million dollar projects. MBF has enjoyed an enormous return on investment from Gail Woodgate Consultancy and will continue to use them as both a strategic and tactical partner."

"If you get a chance to work with Gail Woodgate Consultancy don’t hesitate – it will be the best investment you ever make in your call centre business."

"Objectives were achieved with both a high degree of efficiency and an in depth understanding of the Outbound Telesales requirements".

"All documentation produced either met or exceeded our expectations. The training program was first class. Gail's delivery and presentation of all related documentation was clear and concise. All models, scripting and processes were written in plain English, and so were readily adaptable to each subsequent campaign".

"Service Standards were developed and then implemented to assist in the maintenance of an efficient work environment and team co-ordination. Subsequent campaigns have proved these Standards and they have remained in place, unchanged. They were that good".

"As you are aware the response by our customers with not only call volume but more importantly how they have been handled by our consultants have far exceeded our expectations".

"The time, money and resources provided to this project is more than handsomely returning the rewards".

"The blood, sweat and tears put into this project by yourself, knowing all along that the Greater’s vision was achievable and that obstacles placed in front of us could be conquered and that persistence with the project would reap the rewards. I am sure you will agree it has been worth it".

"Gail Woodgate Consultancy's business philosophy of integrating all aspects of the Call Centre's operation has proved a great success for us, and I am sure that they can be of assistance in helping any business achieve a superior level of service and professionalism".